{"id":49465,"date":"2025-09-22T12:59:04","date_gmt":"2025-09-22T12:59:04","guid":{"rendered":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/?p=49465"},"modified":"2025-09-22T12:59:04","modified_gmt":"2025-09-22T12:59:04","slug":"service-quality-and-beneficiary-satisfaction-on-the-academic-research-table-in-a-masters-thesis-at-the-department-of-business-administration-college-of-administration-and-economics","status":"publish","type":"post","link":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/2025\/09\/22\/service-quality-and-beneficiary-satisfaction-on-the-academic-research-table-in-a-masters-thesis-at-the-department-of-business-administration-college-of-administration-and-economics\/","title":{"rendered":"Service Quality and Beneficiary Satisfaction on the Academic Research Table in a Master\u2019s Thesis at the Department of Business Administration \u2013 College of Administration and Economics \u2013 University of Mosul\u201d"},"content":{"rendered":"

The Department of Business Administration at the College of Administration and Economics \u2013 University of Mosul discussed, on Monday, September 22, 2025, in Discussion Hall No. (1), the master\u2019s thesis entitled \u201cService Quality and Its Impact on Beneficiary Satisfaction: An Exploratory Study of a Sample of Beneficiaries of Mosul Municipality Services\u201d by the student Asmaa Adnan Ibrahim Al-Jubouri.<\/p>\n

The study aimed to measure the level of service quality provided in Mosul Municipality and to compare its dimensions between the right and left sides of the city, in order to identify differences in service levels and their reflection on beneficiary satisfaction.<\/p>\n

The results revealed that beneficiary satisfaction does not depend solely on service quality but is also influenced by other factors such as bureaucracy, organizational culture, and administrative procedures, which play a significant role in shaping beneficiaries\u2019 perceptions of the services provided.<\/p>\n

The discussion committee consisted of: Prof. Anis Ahmed Abdullah \u2013 Al-Hadba University \/ College of Administration and Economics as achair, Asst. Prof. Safwan Yassin Hassan \u2013 University of Mosul \/ College of Administration and Economics as a member, Asst. Prof. Ahmed Yousif Al-Bajari \u2013 University of Mosul \/ College of Administration and Economics as a member and Asst. Prof. Amer Ismail Abdullah Hadeed \u2013 University of Mosul \/ College of Administration and Economics as a member and supervisor.<\/p>\n

\"\" \"\" \"\" \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

The Department of Business Administration at the College of Administration and Economics \u2013 University of Mosul discussed, on Monday, September 22, 2025, in Discussion Hall No. (1), the master\u2019s thesis entitled \u201cService Quality and Its Impact on Beneficiary Satisfaction: An Exploratory Study of a Sample of Beneficiaries of Mosul Municipality Services\u201d by the student Asmaa Adnan Ibrahim Al-Jubouri. The study aimed to measure the level of service quality provided in Mosul Municipality and to compare its dimensions between the right and left sides of the city, in order to identify differences in service levels and their reflection on beneficiary satisfaction. The [Read More]<\/a><\/p>\n","protected":false},"author":62,"featured_media":49470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-49465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-discussions"],"_links":{"self":[{"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/posts\/49465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/comments?post=49465"}],"version-history":[{"count":1,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/posts\/49465\/revisions"}],"predecessor-version":[{"id":49471,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/posts\/49465\/revisions\/49471"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/media\/49470"}],"wp:attachment":[{"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/media?parent=49465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/categories?post=49465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uomosul.edu.iq\/en\/administrationeconomic\/wp-json\/wp\/v2\/tags?post=49465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}