College of Administration and Economics

The Department of Industrial Management at the College of Administration and Economics, University of Mosul, discussed the research of the Higher Diploma in Quality Management tagged “The contribution of human resources flexibility in enhancing the dimensions of service quality / an exploratory study of the opinions of a sample of employees of the National Bank of Iraq.
Part of it was attended by the Dean of the Faculty, Prof. Dr. Thair Ahmed Saadoon Al-Samman.
The current study sought … Which was submitted by the student “Fahd Hamid Akhdeer” in the Department of Industrial Management to identify the nature of correlation relations and the extent of influence between (human resources flexibility) as an independent variable and (quality of banking service) as an approved variable.

The research reached a set of conclusions, the most important of which are: the possession of the bank’s employees in the field of research of skills related to their business, their ability to acquire new skills, and their completion of non-routine work had a role in achieving the quality of banking service.
The discussion committee was headed by Prof. Dr. Adel Zakir Al-Naama and the membership of both the teacher Dr. Islam Youssef Sheet and the membership and supervision of the teacher Dr. Abdul Aziz Bashar Haseeb.