Citizens Affairs Unit
Brief Overview of the Unit:
An administrative unit that reports directly to the Dean of the College of Dentistry. It is concerned with citizens affairs and contributes to removing certain obstacles they may encounter by receiving citizens, listening to their complaints, and directing and guiding them to the relevant entities concerned with their requests. This is achieved through receiving requests addressed to the Dean and presenting them to him to obtain his opinion, in addition to the direct supervision of organizing the Dean’s official meetings. The unit also enters citizens’ requests into its dedicated website to expedite responses, search for specific information, and inform the citizen of the procedures taken regarding their request or complaint via the phone number or email address provided in the application.
Objectives:
To serve as the College’s interface with regard to citizens affairs.
To provide the best possible services to all citizens.
To represent a civilized approach to addressing citizens’ issues within an institutional state framework.
Duties of the Unit:
Receiving requests addressed to the Dean.
Supervising the organization of meetings with the Dean according to specified schedules.
Communicating with citizens and following up on the procedures related to their requests and complaints.
Following up and corresponding with academic departments, divisions, and administrative units regarding the requests submitted to them.
Entering citizens requests electronically into the “Electronic Citizen Government” system through the electronic form available at the unit, whereby the system assigns a unique reference code to each request to enable follow-up.

Assistant Lecturer. Sinan Dhnoun Abdullah
Head of the Citizens Affairs Unit at the College of Dentistry

Lecture Entitled “The Citizen e-Government in the Service of Citizens” – College of Dentistry

Sunday, 7 December – Meeting to Discuss Obstacles Facing Postgraduate Students at the College of Dentistry
A meeting was held today with postgraduate students at the College of Dentistry, attended by the Citizens’ Affairs Unit represented by Assistant Lecturer Sinan Dhnoun, to discuss the most significant obstacles facing students during their academic and research journey.
The meeting was dedicated to presenting issues transparently and working toward identifying appropriate solutions. During the meeting, a number of the issues raised were addressed and resolved, with emphasis placed on the continuation of follow-up to ensure the provision of a supportive academic environment for students.