Master’s thesis in the Department of Industrial Management discusses “The role of electronic customer relationship management in improving the quality of electronic services / an exploratory study for a number of banks in the city of Mosul” Tuesday, August 20, 2024 …
zaidalmahrooq2024-08-20T11:00:03+00:00The Department of Industrial Management at the College of Administration and Economics, University of Mosul, discussed the master's thesis tagged "The role of electronic customer relationship management in improving the quality of electronic services / an exploratory study for a number of banks in the city of Mosul". The current study submitted by the student "Safaa Adel Hassan" in the Department of Industrial Management aims to: Knowing the role of electronic customer relationship management in its dimensions (technological support, Internet communication, and knowledge management), in the quality of electronic services in its dimensions (response, website design, ease of use, system provision [Read More]