College of Administration and Economics

The Department of Business Administration at the College of Administration and Economics, University of Mosul, discussed the research of the higher diploma tagged “Factors affecting trust in digital banking services: a survey of the opinions of a sample of customers of Al-Taif Islamic Bank in the city of Mosul”.

The current study… Submitted by the student “Yousef Issa Jassim” In the Business Administration section to: Identify and understand the key factors that affect customer trust in digital banking. This includes factors related to (security, perceived ability, perceived privacy, perceived integrity, and perceived well-being).

The study reached the most important conclusions: that all the factors used in the study had a major role in increasing confidence from the digital banking service in dealing with all customers in providing banking services through the banking application used.

The discussion committee was headed by Assistant Professor Dr. Hassan Thabet Jassim and the membership of each of the teacher Dr. Muhammad Essam Ahmed and the membership and supervision of the teacher Dr. Ahmed Moayad Attia.