The Department of Marketing Management at the College of Administration and Economics, University of Mosul, discussed on Thursday, August 13, 2026, a master's thesis entitled "Strategies for Handling Customer Complaints and Their Impact on Sustainable Performance in Light of Customer Trust as a Mediating Variable in the Hospital Sector", submitted by the student Jawaher Hani Hamid Al-Mawla, in Discussion Hall No. (1). ​The study aimed to demonstrate the impact of strategies for handling customer complaints, represented by compensation, apology, and speed of response, on achieving sustainable performance in its economic, social, and environmental dimensions, while testing the mediating role of customer [Read More]